Customer Services will be open as usual from 08:00 - 19:30 Monday-Friday (except the bank holidays Friday 29th March and Monday 1st April).

Orders placed on Thursday 28th March will be delivered on Tuesday 2nd April. 

You can still order through your PMS system and online over the Easter bank holiday until 19:30 on Monday 1st April, but delivery will not be until Tuesday 2nd April.

Please consider pulling your ordering timings earlier on these dates to midday/early afternoon to assist with the increased volume in the network over Easter. 

Closure of practices 

We understand practices may be closed over the Easter period or changing their opening hours.

Please can we ask you to inform us if your practice will be closed if you are expecting a delivery. This ensures our drivers aren’t making any unnecessary journeys and can deliver on time to other practices.

Alternatively, you could delay placing your order via your preferred method until your practice is due to re-open.

Tote Boxes

Please can we kindly remind all customers to return any tote boxes they may have in their practice to their MWI delivery driver. 

If you have a dedicated delivery day, we have sent you your delivery times. If you have any questions please call customer services on 03300 947 587, option 1.

Schedule 2 Drug delivery information:

Reminder: We can only process orders against an original home office requisition request form (FP10CDF)
Important: It is advisable to check your stocks 2-3 weeks before bank holidays and order accordingly.

Friday 29th March:
Office closed - out of hours: 09.00-13.30

Monday 1st April:
Office closed - out of hours: 09.00-13.30